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VIA X

Find a ride

Smarter
ride sharing.

You specify where you’d like to be picked up and dropped off.

Sharing a ride is an affordable way to travel. With VIA X, you plan pickup and drop-off at the addresses that suit you. Whether you’re travelling alone, bringing friends or need space for luggage and a wheelchair: include it all in your request.

How it works
Anna, Max and Lena greet each other beside the SUV. Anna sits between them in her wheelchair, gesturing as she talks to Lena. Two suitcases stand nearby.
Book togetherInclude your luggageUpdates along the way

Max · Passenger

1/3 · Plan
1

Who’s coming?
What are you bringing?

Set your pickup address, destination address and travel date. Choose places that suit you, rather than a fixed meeting point on the edge of town. Drivers see the extra stops and the detour before offering you a ride.

With an account. Or without.

Add friends through their VIA X accounts. They can then see the trip in their app and receive notifications. For someone without an account, enter their first name and any help needed getting in or out.

Let your driver know what help you need.

Mobility needs saved in a profile appear automatically next to the name, so the driver knows in advance.

Anna travels in a car seat. Her folding wheelchair is carried as luggage.

Trip details
KölnSülzburgstraße 33–35
NürnbergKirchenweg 5
Sat, 17 Oct
Max (Me) @max.wav
Suitcases
2
Bicycles / scooters
0
Wheelchairs
1
Pushchairs
0

As the organiser, you keep the invoice and boarding code.

Max · Passenger

2/3 · Book
2

View the offer.
Book a ride.

See who’s driving, when you’ll leave and what your ride costs before you book. Your available VIAS are applied.

Create a search alertYour request stays saved so you can receive more offers.
New offer for your tripLena has sent you an offer.

Max and Anna are booking for two people, two suitcases and a folding wheelchair.

OfferSat, 17 October
Lena Private driver
2 people2 suitcases1 wheelchair
KölnPick-up
NürnbergPlanned arrival
50,81 €
Total price52,81 €
10 VIAS€2.00 saved
Contribution for 2 people
48,00 €
VIA X service fee9% + €0.49 · incl. VAT
4,81 €2,81 €

Book and pay directly in the app.

Max · Passenger

3/3 · On the way
3

Your trip
at a glance.

When will Lena arrive to pick you up? When will you reach your destination? Arrival estimates are updated using the most recently reached waypoints and the planned schedule.

Our drivers are private individuals. We respect their privacy, so we don’t continuously track their journeys via GPS.

Find a rideSaturday, 17 October
KölnSülzburgstraße 33–35
NürnbergKirchenweg 5

Lena hasn't started the journey yet.

2 people2 suitcases1 wheelchair
Max (Me) @max.wav
Anna @annalog
Lena Private driver
Lena Private driver

We’re waiting by the bench outside the entrance.

All right. I’ll be with you shortly!

Shared meeting point with a pink location marker

We’re here.

Illustrated meeting point: a bench on a level forecourt

Agree where to meet.

Messages, photos and shared locations help you arrange the final details.

When you get in

Confirm pick-up.
Off you go.

Show your code. Lena scans or enters it to confirm that you’re on board.

As the organiser, the code is saved in your account. Anna doesn’t need a separate one.

Lena scans Max’s boarding code. Anna travels in a regular car seat, with her folding wheelchair and two suitcases stored in the boot.
Confirm boarding

Code: MXAN17

Let Lena scan or enter this code.

Enjoy your ride.

After arriving, you can rate Lena in the app. She can rate you too.

How was your ride?

The reporting deadline is shown with the booking. If it passes without a problem report, VIA X treats the ride as completed for payment processing, even if no code has been confirmed.

What if there’s a problem?

If something goes wrong with a ride, the driver or the person who organised the ride can report a problem with the booking. The deadline is shown in the app.

  1. Report a problem.

    For example, if the ride did not take place or there was a problem at the meeting point. Describe the problem in the app and add relevant evidence.

  2. The other party can respond.

    The other party is given a deadline to respond. If they do not respond, payment is released or refunded, depending on the case.

  3. Our team reviews the case.

    If a response is received, we review the information from both sides and decide whether to release or refund the payment.

Response to problem report submitted

We are reviewing the information from both sides and will let you know once the review is complete.

Our decision concerns the release or refund of payment within VIA X. Statutory claims between the parties remain unaffected and may be pursued independently of this process.

Identity verified.

All sellers and drivers on VIA X must verify their identity with an identity document. You complete verification directly in the app.

  1. Photograph your ID.

    Photograph the front and back of your national ID card and enter the bank account for your payouts.

  2. Stripe checks your details.

    Our payment service provider Stripe checks your identity through Stripe Connect.

  3. Sell and offer to take people or items.

    Once verified, you can sell and offer to take people or items with you. You also receive VIAS for completing verification.

Identity and payouts
FrontYour identity document
BackYour identity document
Verification withStripe Connect
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