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VIA X

Transport

Ride sharing
for your things.

Too big for a parcel?
It might fit in someone's boot.

Let furniture, bikes and other items travel on journeys already being made. Arrange transport directly from your VIA X purchase — or independently of one.

How it works
Philipp and Tom both confirm collection. In this scene, Philipp shows his code and Tom scans it.
Collection from Philipp
Room for bulky items tooVerified driversConfirm handovers by code

Sophie · Recipient

1/3 · Request
1

Request transport.

Choose what needs to go where. You can send something or arrange for an item to be collected.

Straight from your purchase.

The item and sender details are already filled in. Confirm the delivery address and create your transport request.

Create a request yourself.

Add a photo, dimensions, weight and quantity, then enter the collection and delivery addresses. You can include several items, mark them as fragile or note any help needed with carrying.

The sender and recipient can be VIA X users, or people without an account.

Transport

Sender

PhilippHannover

Recipient

SophieFrankfurt am Main

Items (1)

Lounge chair · Walnut72 × 78 × 82 cm · 16 kg

Preferences

As a linked VIA X user, Philipp receives a push notification and can also see the transport in his app.

Sophie · Recipient

2/3 · Book
2

Choose an offer.
Book in the app.

Matching drivers suggest times and a contribution towards travel costs. Review the offer and book if it suits you.

Take items along yourself

See the planned times, total price and time left to accept the offer before booking. Your available VIAS reduce the service fee.

Offer
Expires in 4 hours
HannoverCollection from Philipp
Frankfurt am MainArrival at Sophie’s
27,99 €25,99 €Total price
10 VIAS€2.00 saved
Contribution for Tom
25,00 €
VIA X service fee8% + €0.99 · incl. VAT
2,99 €0,99 €
Book and pay directly in the app

Sophie · Recipient

3/3 · On the way
3

Your transport
at a glance.

From pickup to arrival, the timeline shows your transport’s progress. Arrival estimates are calculated from the most recently reached waypoints and the planned schedule. Push notifications keep you up to date.

TransportSaturday, 17 October
Lounge chair · Walnut72 × 78 × 82 cm · 16 kg
Hannover
Philipp
Frankfurt am Main
Sophie (Me)

Tom hasn’t started the trip yet.

Activity

Transport booked at 19:30
TomDriver

I’ll arrive about ten minutes later.

All right, thanks for letting me know!

I’m here. Where exactly are you? Can you share your location?

Shared location on an illustrated satellite view

The blue door. I’m coming down.

Stylised dark blue front door with a plant to its right

Arrange the details directly.

Sort out the final details with your driver by message, shared location or photo.

Collection & Arrival

Handovers
confirmed.

Philipp and Tom confirm the handover at collection; Sophie and Tom confirm it at the destination. Each scans the other person’s code.

You can also enter the codes manually.

For a Marketplace purchase, you also confirm collection in the Marketplace.

Sophie and Tom both confirm arrival. In this scene, Sophie shows her code and Tom scans it.
Arrival at Sophie’s
Confirm arrival
Code: SF83TM26

Tom scans your code, and you scan his. That confirms arrival for both of you.

Arrived.

After arrival, you can rate the driver in the app.

The reporting deadline is shown with the booking. If it passes without a problem report, VIA X treats the transport as completed for payment processing, even if no code has been confirmed.

What if there’s a problem?

If something goes wrong with a transport booking, either party can report a problem. The deadline is shown in the app.

  1. Report a problem.

    For example, if an item arrives damaged, nobody is at the collection point or the item differs from its description. Describe the problem in the app and add relevant evidence.

  2. The other party can respond.

    The other party is given a deadline to respond. If they do not respond, payment is released or refunded, depending on the case.

  3. Our team reviews the case.

    If a response is received, we review the information from both sides and decide whether to release or refund the payment.

Response to problem report submitted

We are reviewing the information from both sides and will let you know once the review is complete.

Our decision concerns the release or refund of payment within VIA X. Statutory claims between the parties remain unaffected and may be pursued independently of this process.

Identity verified.

All sellers and drivers on VIA X must verify their identity with an identity document. You complete verification directly in the app.

  1. Photograph your ID.

    Photograph the front and back of your national ID card and enter the bank account for your payouts.

  2. Stripe checks your details.

    Our payment service provider Stripe checks your identity through Stripe Connect.

  3. Sell and offer to take people or items.

    Once verified, you can sell and offer to take people or items with you. You also receive VIAS for completing verification.

Identity and payouts
FrontYour identity document
BackYour identity document
Verification withStripe Connect
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